Privacy Policy


Cross Border Relocations Japan (hereinafter, called as “CBRJ”) realizes that giving sufficient consideration and conducting appropriate and careful handling, management and protection of the personal information of clients (hereinafter, called as “personal information”) is the foundation of our business activities and our social duty.

In order to fulfill this duty, CBRJ recognizes the importance and responsibility of managing personal information, and complies with the Act on the Protection of Personal Information (hereafter “the Act on the Protection of Personal Information”) and other related regulations. Furthermore, CBRJ revises the handling of personal information as necessary and continually strives to further improve the protection of personal information.

Handling policies related to the “Purpose for Acquiring, Using, and Protecting the Personal Information of clients” are clearly stated on the website operated by CBRJ (hereinafter called as “CBRJ Website”).

Policy for Protection of Personal Information

“Personal information” is information which can be used to identify clients. Specifically, the term refers to name, nationality, date of birth, gender, occupation, telephone number, address, email address or other information which can be used alone or in combination with other information to identify a certain individual. CBRJ will endeavor to prevent leakage, loss, damage or unauthorized access to our clients’ personal information by taking appropriate safety measures for the acquired personal information of our clients.

CBRJ may use cookies(Cookie Policy) and web beacons to protect user privacy, improve convenience, deliver advertisements and obtain statistical data. Information based on the combination of these and the IP address, access log, etc. of the client who uses this site shall be handled by CBRJ as the usage status of the client on this site.

Compliance with laws, regulations, and guidelines

When handling personal information, CBRJ thoroughly complies with the Act on the Protection of Personal Information and all other applicable laws, regulations, and guidelines. CBRJ conducts appropriate and careful handling of personal information.

CBRJ will not provide a client’s personal information to a third party unless have given the client’s prior consent. However, in the following cases, CBRJ may provide a client’s personal information to a third party without the client’s prior consent.

a. When required by law

b. When it is necessary to protect life, heath or property of a client and it is difficult to obtain the consent of the client.

c. When it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the consent of the client.

d. When it is necessary for a national institution or a local public body or a person entrusted with it to cooperate in carrying out the affairs stipulated by laws and regulations, obtaining the consent of the client will hinder the performance of the affairs.

Collection, use, and provision of personal information

CBRJ uses fair and appropriate methods to collect, use, and provide personal information. We receive personal information when you use or access CBRJ Website, when you voluntarily provide us your personal information in order to register on CBRJ Website to use our relocation services, or from third party providers, public registers and services.
Excluding exceptions as recognized by law, CBRJ promises to use and provide personal information within the scope of purpose as disclosed on CBRJ Website and the usage purpose which is announced at the time that personal information is provided by clients.
CBRJ will use clients’ personal information to the extent necessary to achieve the purposes of each of the following items.

a. To fulfill the contract concluded between the client and CBRJ and to provide services based on it

b. To inform clients about CBRJ host events, products, real estate information and various service information

c. For research and analysis aimed at improving the quality of the products and services CBRJ provides to its clients.


Since CBRJ Website uses advertisement distribution services provided by third parties such as Yahoo Japan Corporation and Google limited liability company, the third party acquires the user’s visit/ behavior history information to CBRJ website by using cookies etc.

Therefore, such information acquired by the third party will be handled in accordance with the privacy policy of the third party. The user can stop using the acquired visit / behavior history information for advertisement distribution by opt-out means of the advertisement distribution service provided by a third party. If you wish to stop the advertisement distribution service, please follow the opt-out procedure below.

・Yahoo Japan Corporation:

・Google GK:

・LINE Corporation:

Response to requests for disclosure, correction, etc. of information

CBRJ will respond quickly when receiving a request from a client for notification of the usage purpose, suspension, restarting, correction, addition, disclosure, or discontinuation of use for the personal information of that client.

Response to inquiries and complaints

Please direct inquiries to the person in charge. CBRJ will strive to provide appropriate and prompt response to inquiries from clients.

Revision and improvement of the personal information protection system

CBRJ will revise policies for protection of personal information as necessary and will continually strive to further improve/enhance the protection of personal information. Accordingly, policies are subject to revision without prior notice.
We will comply with laws and regulations related to the handling of clients’ personal information and other norms, and will continuously review and improve the contents of this personal information protection policy.